Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at poitfromhills@gmail.com. Please note that returns will need to be sent to the following address: Poit from Hills Pvt Ltd, 37, Narendra Vihar, Kaulagarh Rd, near CBSE Board OFFice, Anand Vihar Colony, Dehradun, Uttarakhand 248003.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at poitfromhills@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we approved your return, don't hesitate to contact us at poitfromhills@gmail.com.
Orders can be cancelled within 24 hours of placement. Refunds will be processed for cancelled orders within the specified time frame.
Welcome to Poit from Hills! Before exploring our curated grocery site, please read the following terms and conditions:
Product Quality: We take pride in offering the finest produce sourced from micro-farmers in Jaunsar-Bawar, Garhwal, and Kumaon Hills. Each item, including Rajma, lentils, rice, spices, and more, is handpicked and delivered to your doorstep with utmost care.
Ordering Process: To place an order, browse our curated collection, add items to your cart, and proceed to checkout. Ensure accuracy in your order details, including delivery address and contact information.
Payment: We accept secure online payments. Payment must be completed at the time of checkout to confirm your order.
Delivery: Our commitment is to deliver the authentic flavours of Uttarakhand to your home. Our logistic partner and tracking ID will be shared with you for real-time updates. Alternatively, reach us directly via our contact page for assistance.
Cancellation and Refunds: Orders can be cancelled within 24 hours of placement. Refunds will be processed for cancelled orders within the specified time frame.
Customer Satisfaction: We value your satisfaction. If you have any concerns or issues with your order, contact our customer support team promptly for assistance.
Privacy Policy: Your privacy is important to us. Refer to our Privacy Policy to understand how we collect, use, and safeguard your personal information.
Updates and Modifications: Poit from the Hills reserves the right to update or modify these terms and conditions. Please review this page periodically for any changes.
By using our website and placing an order, you agree to abide by these terms and conditions. Thank you for choosing Poit from Hills for a delightful grocery experience!